You may cancel your order at any time before it has been shipped. Once your cancellation request is received and processed, we will issue a full refund to your original payment method. Please note that it may take 3-5 business days for the refund to appear in your account, depending on your financial institution's processing time.
To cancel an order, please contact our customer service team as soon as possible with your order number and request. We recommend checking your order status in your account dashboard before requesting cancellation, as orders in the "Processing" stage can typically be canceled, while those marked as "Shipped" cannot.
We accept returns within 30 days of the original purchase date. To be eligible for a return, your item must be unused, in the same condition as you received it, and in its original packaging. You must also provide proof of purchase, such as the original receipt or order confirmation email.
To initiate a return, please contact our customer service team to obtain a Return Merchandise Authorization (RMA) number. Items returned without an RMA number may experience processing delays or may not be eligible for refund. Once your return is received and inspected, we will send you an email to notify you of the approval or rejection of your refund.
Please note that certain items are non-returnable, including perishable goods, personalized products, and items marked as final sale. These exceptions will be clearly noted on the product page at the time of purchase.
Once your return is approved, we will process your refund within 3 business days. The refund will be applied to your original payment method. Depending on your financial institution, it may take an additional 5-10 business days for the refund to appear in your account.
Shipping costs are non-refundable unless the return is due to our error (e.g., wrong item shipped or defective product). If you received free shipping on your original order, the standard shipping fee will be deducted from your refund amount for returns that are not our fault.
For items purchased during promotional periods or with discounts, the refund amount will reflect the actual price paid after all discounts were applied.
If you haven't received your refund within the expected timeframe, please first check with your bank or credit card company. Some financial institutions may require additional time to process the refund before posting it to your account.
If you've confirmed with your financial institution that the refund hasn't been processed, please contact us with your order number and refund details. We will investigate the issue and provide you with an update within 3 business days. In cases where a refund was issued but not received, we may need to work with our payment processor to trace the transaction.
If you have any questions about our Return & Refund Policy, please don't hesitate to contact our customer service team. We're here to help and will respond to your inquiry within 24-48 business hours.
Company Name:
Address: 600 West North Street, Fayetteville, AR
Email: [email protected]
Phone: +1 220 860 8763
