Information
SHIPPING POLICY

Shipping Overview

At our boutique, we prioritize seamless delivery for your curated selections. Each order undergoes meticulous quality checks before being carefully packaged to ensure your treasures arrive in pristine condition. Our fulfillment team processes orders within 1-2 business days, with express dispatch for time-sensitive occasions. Whether you're acquiring delicate adornments or bold statement pieces, we partner with trusted carriers to bridge the gap between our artisans and your wardrobe.

Shipping Timeframe

Processing typically concludes within 48 hours of order confirmation, excluding weekends and holidays. Transit durations vary based on destination and carrier capacity. Domestic shipments generally reach customers within 5-7 business days, while international deliveries may require 10-20 business days depending on customs clearance. Seasonal peaks may occasionally extend these estimates, in which case proactive notifications will be sent via email.

Shipping Costs

We offer tiered shipping options designed for flexibility:
  • Standard Shipping (10-15 Business Days): $15 applies to orders totaling $0-$60
  • Free Shipping (10-15 Business Days): Automatically granted for orders exceeding $60
These thresholds apply before taxes and promotional discounts. Expedited services may be available during checkout for urgent requirements.

Shipping Regions

Currently serving 40+ countries across North America, Europe, and select Asian territories. Restrictions apply to certain remote locations and embargoed regions—complete destination lists appear during checkout. Should your country not appear in our system, please contact [email protected] for potential special arrangements. We continuously evaluate expansion opportunities to serve more enthusiasts worldwide.

Order Tracking

Within 24 hours of shipment, you'll receive a digital dispatch confirmation containing:
  • A unique tracking number linked to carrier systems
  • Real-time progress updates via email/SMS
  • Direct links to carrier tracking portals
For consolidated orders, individual tracking may apply per shipment. Should tracking information not update within 72 hours of receipt, our support team can investigate.

Delayed or Lost Shipments

While 98% of deliveries arrive as scheduled, unforeseen circumstances like weather disruptions or customs inspections may occur. If your package exceeds the estimated delivery window by 5+ business days, please:
  1. Verify the tracking status for carrier notes
  2. Check with household members or neighbors
  3. Contact [email protected] with your order number
We'll initiate carrier investigations after 10 business days of inactivity and provide replacement options when applicable.

Customs & Import Duties

International shipments may incur local taxes or import fees determined by your country's regulations. These charges are the recipient's responsibility and are typically collected upon delivery. We declare all packages at actual value without exceptions. For accurate estimates:
  • Consult your national customs authority
  • Review duty calculators for personal imports
  • Consider prepaying duties through our checkout when available
Note that customs processing times are beyond our control and may add to delivery durations.
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Handcrafted Rings, Necklaces & Earrings | Luxe Gems Boutique
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